Feedback from guests who paid with Up 'n go

On The Border Fayetteville
4.56
Verified restaurant
Pay with Up 'n go
Pay at the table with Up 'n go
$6.00
5.00
Holiday Swirl Grande
$9.79
5.00
Strawberry Rita Grande
$1.99
5.00
Side 5oz French Fries
$7.59
5.00
Cup Queso Blanco
$0.99
5.00
Flour Tortillas 6" 3EA
$9.29
4.79
Bowl Queso Blanco
$2.99
4.65
Pepsi
$2.99
4.75
Sweetened Tea
$16.49
4.76
Birria Quesa Tacos 3EA
$16.49
4.56
El Gran Papi Combo
Average guest ratings
4.56
Overall
5
4
3
2
1
87%
Would recommend
Yes
No
4.78
Payment experience
5
4
3
2
1
4.49
Food
5
4
3
2
1
4.61
Service
5
4
3
2
1
4.43
Atmosphere
5
4
3
2
1
80
Net Promoter Score
Promoters
Passives
Detractors
Verified reviews
Feedback from guest who paid with Up 'n go
Restaurant reviews from verified guests
Show reviews with
Sunday's ratings
Guest at Table 43
•
Mar 9
Overall
5.00
Food
5
Service
5
Payment experience
5
Would recommend
5
The server was beutiful
Sunday's ratings
Guest at Table 71
•
Mar 2
Overall
4.50
Food
5
Service
3
Payment experience
5
Would recommend
5
Service was slow. Queso came out with no chips at same time s food
Tuesday's ratings
Guest at Table 13
•
Feb 25
Overall
4.00
Food
3
Service
5
Payment experience
5
Would recommend
3
I think you need a marketing person and a manager with some fresh ideas. The food is okay, it could be better. I suspect it's not better because you're not getting enough business for everything to be fresh. There were maybe 5 tables seated, there should be so many more. I would do a team meeting to get everyone into a different mindset. Do some marketing and host an event or two to draw in crowds. Have your manager walk around and talk to customers. You probably need to spend some money to get this place back on track.
Saturday's ratings
Guest at Table 212
•
Feb 22
Overall
1.00
Food
1
Service
1
Payment experience
1
Would recommend
1
I waited for thirty minutes for two tacos
Friday's ratings
Guest at Table 91
•
Feb 21
Overall
1.00
Service
1
Waited 50 damn minutes for food
Wednesday's ratings
Guest at Table 22
•
Feb 19
Overall
2.00
Food
2
Service
4
Payment experience
1
Would recommend
1
DONT ADD AUTO GRATUITY
Monday's ratings
Guest at Table 12
•
Feb 17
Overall
4.50
Food
4
Service
4
Payment experience
5
Would recommend
5
Drinks took a bit to come out but our server was very apologetic and got them out immediately when asked!
Saturday's ratings
Guest at Table 44
•
Feb 8
Overall
5.00
Food
5
Service
5
Payment experience
5
Would recommend
5
it was good
Sunday's ratings
Guest at Table 52
•
Feb 2
Overall
5.00
Food
5
Service
5
Payment experience
5
Would recommend
5
Vivia was outstanding! Thanks for a wonderful experience!
Saturday's ratings
Guest at Table 303
•
Feb 1
Overall
5.00
Food
5
Service
5
Payment experience
5
Would recommend
5
We had a beautiful time. The bartender, William, and the server, Chastity, were beautiful with their service. I am highly satisfied with our service and the food and drinks. I have no complaints.
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