Feedback from guests who paid with Up 'n go

On The Border Grand Prairie
4.70
Verified restaurant
Pay with Up 'n go
Pay at the table with Up 'n go
~Rangers Rita
$6.00
5.00
$2.99
5.00
Tea
$13.49
5.00
CYO Combo 3
$12.39
5.00
Border Queso Beef Ench
$5.00 - $9.79
5.00
Sangria Swirl Grande
$2.99
5.00
STARRY
$9.28 - $9.29
4.83
Bowl Queso
$11.49
4.60
CYO Combo 2
$3.29
4.81
Strawberry Lemonade
$2.99
4.81
Dr Pepper
$2.99
4.79
Sweetened Tea
Average guest ratings
4.70
Overall
5
4
3
2
1
91%
Would recommend
Yes
No
4.83
Payment experience
5
4
3
2
1
4.60
Food
5
4
3
2
1
4.68
Service
5
4
3
2
1
4.74
Atmosphere
5
4
3
2
1
87
Net Promoter Score
Promoters
Passives
Detractors
Verified reviews
Feedback from guest who paid with Up 'n go
Restaurant reviews from verified guests
Show reviews with
Yesterday's ratings
Guest at Table 73
•
3h ago
Overall
4.00
Food
5
Service
5
Payment experience
1
Would recommend
5
Remove convenience fee from the contactless payment
Guest at Table 15
•
5h ago
Overall
4.50
Food
3
Service
5
Payment experience
5
Would recommend
5
Keep the meats away from queso
Monday's ratings
Guest at Table 16
•
May 12
Overall
3.50
Food
5
Service
3
Payment experience
5
Would recommend
1
Low staff issues caused service delays for very few customers
Sunday's ratings
Guest at Table 18
•
May 11
Overall
4.50
Food
5
Service
3
Payment experience
5
Would recommend
5
The menus should be given clean...
Friday's ratings
Guest at Table 13
•
May 9
Overall
4.50
Food
5
Service
4
Payment experience
4
Would recommend
5
Dont charge to pay by phone or make the servera come back sooner to take my payment
Wednesday's ratings
Guest at Table Tog
•
May 7
Overall
1.75
Food
4
Service
1
Payment experience
1
Would recommend
1
The young lady Althea at the checkout counter Was extremely rude. Not sure if she was having a bad day or what. Did not greet me. Did not look happy that she had to help me. It was a to go order. She seemed a little pissed that I wanted to use Apple Pay from my phone. Period as a customer service manager very inappropriate very unprofessional, especially for guests that are coming in on their lunch hour.
When she had me my bag with my food in it, she reached from afar and said ‘here’!
Sunday's ratings
Guest at Table 33
•
May 4
Overall
2.50
Food
3
Service
3
Payment experience
2
Would recommend
2
The first server we had was very Rude we had to ask for another server Immediately she gave comments throughout her Shift as well, not professional at all
Guest at Table 33
•
May 4
Overall
2.50
Food
4
Service
1
Payment experience
4
Would recommend
1
My family and I went out to dinner tonight to celebrate my dad's birthday, which is especially poignant since he recently passed away. Unfortunately, our experience was marred by the unpleasant service we received from our initial server, Althea. She had a terrible attitude, complained about our party of nine being too large, and rushed us through our order. After enduring her behavior for a few minutes, we felt compelled to ask for a manager and were assigned a new server, Rayshon, who did a great job and we much appreciated. However, throughout our meal, we couldn't help but overhear Althea making disparaging remarks about us to other staff and customers, even slamming doors in frustration. We chose to remain silent during our meal to salvage the evening, but I did speak to the manager before leaving, and he assured me he would address the issue with her. I sincerely hope action is taken, as her behavior is unacceptable in customer service, and I believe some form of compensation is warranted for our experience.
Friday's ratings
Guest at Table 15
•
May 2
Overall
1.00
Food
1
Service
1
Payment experience
1
Would recommend
1
Nothing
Guest at Table Guy
•
May 2
Overall
3.50
Food
3
Service
4
Payment experience
5
Would recommend
2
I shouldn’t have to listen to the staff cuss and talk trash about other customers.
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