Feedback from guests who paid with Up 'n go

On The Border Oklahoma City
4.58
Verified restaurant
Pay with Up 'n go
Pay at the table with Up 'n go
$2.99
5.00
Pepsi
$14.29
5.00
Grilled Queso Chicken
$12.39
5.00
Border Queso Beef Ench
$3.29
5.00
Strawberry Lemonade
$7.79
5.00
Kid Quesadilla CHZ
$9.29
4.05
Bowl Queso
$2.99
4.71
Sweetened Tea
$2.99
4.20
Dr Pepper
$16.49
2.80
El Gran Papi Combo
$5.89 - $11.79
4.25
Southwest CK Tacos 2EA
Average guest ratings
4.58
Overall
5
4
3
2
1
88%
Would recommend
Yes
No
4.73
Payment experience
5
4
3
2
1
4.57
Food
5
4
3
2
1
4.55
Service
5
4
3
2
1
4.47
Atmosphere
5
4
3
2
1
82
Net Promoter Score
Promoters
Passives
Detractors
Verified reviews
Feedback from guest who paid with Up 'n go
Restaurant reviews from verified guests
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Saturday's ratings
Guest at Table 101
•
Feb 22
Overall
4.25
Food
5
Service
5
Payment experience
4
Would recommend
3
It’s so freezing cold it immediately chilled my food off way too much before I got to completely enjoy it hot and fresh. The staff informed me your central heat and air is currently out and I wish I was advised that sooner so I had the option to choose if I wanted to dine in a freezing Restraunt
Tuesday's ratings
Guest at Table 71
•
Feb 4
Overall
5.00
Food
5
Service
5
Payment experience
5
Would recommend
5
Today all was good nothing to add
Sunday's ratings
Guest at Table 12
•
Jan 26
Overall
5.00
Food
5
Service
5
Payment experience
5
Would recommend
5
All good
Tuesday's ratings
Guest at Table 332
•
Jan 21
Overall
5.00
Food
5
Service
5
Payment experience
5
Would recommend
5
Nothing!
Sunday's ratings
Guest at Table 96
•
Jan 5
Overall
5.00
Food
5
Service
5
Payment experience
5
Would recommend
5
Perfect
Monday's ratings
Guest at Table 411
•
Dec 30, 2024
Overall
3.25
Food
5
Service
1
Payment experience
4
Would recommend
3
Dear On the Border Team,
I hope this message finds you well. I am writing to express my disappointment with my recent dining experience at your restaurant. I visited your location on [insert date], and while I have always enjoyed the food and service, I found the atmosphere that evening to be quite uncomfortable due to the excessively loud music.
Despite politely requesting that the volume be turned down, both my server and the manager informed me that nothing could be done about it due to corporate policy. The loud music made it difficult to have a conversation, which negatively impacted the overall experience for myself and my party.
I understand that ambiance is an important part of a restaurant, but it’s crucial to ensure that it doesn't overshadow the comfort of your guests. I would appreciate it if you could consider adjusting the volume in the future to ensure a more pleasant dining environment for everyone.
Thank you for your attention to this matter. I look forward to your response and hope for a more enjoyable experience on my next visit.
Wednesday's ratings
Guest at Table 13
•
Dec 18, 2024
Overall
4.75
Food
5
Service
5
Payment experience
4
Would recommend
5
I’m not sure. Maybe add more desserts to the menu lol
Friday's ratings
Guest at Table 13
•
Dec 6, 2024
Overall
5.00
Food
5
Service
5
Payment experience
5
Would recommend
5
Hire more wait staff like this one
Monday's ratings
Guest at Table 12
•
Dec 2, 2024
Overall
5.00
Food
5
Service
5
Payment experience
5
Would recommend
5
Hostess at hostess stand. Walked in to two girls playing around after waiting too long to be seen.
Monday's ratings
Guest at Table 7
•
Nov 25, 2024
Overall
2.00
Food
1
Service
1
Payment experience
5
Would recommend
1
Took an hour to get food. Need speedy service for lunchtime.
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