Turning Point - Media

Eggs Benedict were a little over done. Great service as always

Server was great!

Our server was so sweet, but I ordered pancakes cooked light and they literally came out burned. My husband and daughter wouldn’t even have eaten them. I apologized and sent them back only because they were inedible even to someone who doesn’t prefer them lighter; and they came out after my family was finished eating and were pretty much dropped onto the table in front of me with an attitude by apparently your general manager “Brandon” who said, “Better?” I looked at them and they are still super dark and almost burned, even moreso on the bottom he, or someone, apparently tried to hide. I said they were fine (because it is Father’s Day and I just wanted my husband to enjoy himself and not sit even longer waiting for a third plate) and my husband spoke-up and said, “she ordered them cooked light and we just waited this long for a new order and they’re still burned?”, to which Brandon replied, “so do you want another order again or what?”. We were quite taken aback and I said, “I’m sorry, can I just have a to-go box. My family has finished their breakfast and I can bring these home to my son.” He literally said nothing and stormed-off and we heard him behind our table talking to our server explaining what happened with quite an unprofessional demeanor speaking about a customer and to a server - in the middle of a restaurant! It should be noted that it wasn’t overly busy, especially for a Sunday AND Father’s Day. There was no one waiting for tables. Only one party the whole time we were there. We have a family business and I worked in a restaurant as a server for years, as well as a bookkeeper for a popular and busy Media restaurant for years and no one I’ve ever worked with or for would ever act like that - ESPECIALLY a general manager! I’m disgusted they this is who your company has CHOSEN to professionally represent you. We come here often and sadly will not be back. I’ve NEVER written a review like this and am so sad to feel responsible to do so now. If it were any of the businesses I worked for, or our family’s business, I’d want to know!

Grace was so sweet and great with offering recommendations. Food came very fast and was cooked perfectly. Will definitely be returning.

Great Breakfast 👍

just waited little bit longer than usual and waitress seems not happy today.

Waitress and food were exceptional!