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Success Stories

Mellow Mushroom

Background

Mellow Mushroom Pizza Bakers has been “your deliciously unique neighborhood pizza place” for over 50 years. Now with over 160 locations across the US, they are known for their 70s-inspired trippy vibes coupled with the delicious flavors of hand-crafted stone-baked pizzas and unique local beers. With its unique recipes and carefully curated ingredients, Mellow Mushroom cultivates a welcoming atmosphere for its guests as “the perfect place to relax and unwind”.

Mellow Mushroom Up ’n go Performance 

  • 5
    %

    Faster table turns

  • 6
    %

    Increased seating capacity

  • $
    136
    K

    Annual added sales potential per location

Objective

Mellow Mushroom wanted to enhance their staff and guest experience by allowing staff to have visibility into when guests paid their check and by allowing guests to split the check, use Apple Pay & Google Pay, and pay and leave when they’re ready.

Products

QR code
pay at table

Guest email collection & opt-in

“Up ’n go a welcome solution for operators providing restaurant groups of all sizes with the the same tools that large hospitality groups use for payment, customer service, and operational insights.”

Ahsan Jiva, Head of Strategy and Transformation

Results with Up 'n go

  1. FASTER TABLE TURNS

    QR code payments at tables have replaced long waits for credit card processing at the table. Mellow Mushroom guests now enjoy a quicker, more convenient dining experience by simply scanning to pay thereby eliminating wait times, enhancing overall satisfaction, and increasing table turns.

  2. VISIBILITY INTO GUEST PAYMENT

    Streamlined payment collection reduces staff workload without affecting walkout risk. This allows employees to seat new guests faster, prioritize enhancing the guest experience, and assist customers with menu recommendations for more satisfying food choices.

  3. APPLE AND GOOGLE PAY CAPABILITY

    Guests can now pay using Apple Pay and Google Pay for faster checkout options or as a backup payment method. Apple Pay transactions benefit from reduced fees, fewer disputes, and enhanced security for guest payment data. Restaurant locations can provide the service directly through Up 'n go without additional hardware or service contracts.

  4. REDUCED ZERO TIPPING

    Tipping through the app reduces zero tipping by making tipping a seamless part of the payment process.

Quotes from Mellow Mushroom

Ahsan Jiva, Head of Strategy and Transformation  

“Up ’n go support has been great”. They have been incredibly responsive and open to suggestions. 

“Up ’n go’s real-time notifications and feedback provides insights into where to focus for optimal restaurant efficiency and the best customer experience. Up ’n go provides immediate notification to every restaurant team member with less server hand-on time and no increase in the number of walkouts.”

“Up ’n go is a welcome solution for operators giving restaurant groups of all sizes the the same tools as large hospitality corporations for payment, customer service, and operational insights. Whether you’re a single location, a franchisee, or a multi-location corporate group, size doesn’t matter because Up ’n go provides an Apple Pay and Google Pay payment solution that doesn’t require the purchase and use of EMV or chip terminals.”