Commonly asked questions

Hopefully, you’ll find the answers to your questions below. If not, feel free to contact us.

How long does it take to get Up ‘n go installed in a restaurant?

Up ‘n go Pay at the table can typically be activated within 7 – 10 days of signing up.

Can guests split the check with Up ‘n go?

Yes! Up ‘n go offers the most advanced check splitting of any pay at the table solution. Guests can split the check by item, by fraction, or by dollar amount. Additionally, guests are updated in real-time as other guests make payments to make sure everything on the check is properly split and paid.

Can guests pay restaurants with Apple Pay and Google Pay when using Up ‘n go?

Yes, Up ‘n go lets guests pay with Apple Pay, Google Pay, Venmo, PayPal, your branded gift card, or credit card.

How much does Up ‘n go’s pay at the table solution cost?

Contact us or request a demo to learn more about pricing.

Do restaurants have to pay a transaction fee when using Up ‘n go?

No, Up ‘n go doesn’t charge restaurants a transaction fee.

Which POS systems work with Up ‘n go’s QR code pay at the table solution?

Up ‘n go is fully integrated with Aloha, Micros Simphony, Micros 3700, Lavu, and Toast POS.

Is Up ‘n go certified with Aloha, Micros, Lavu, and Toast POS?

Yes, Up ‘n go is an official integration partner with each of the POS systems we support.

Will I have to pay NCR, Oracle, Toast, or Lavu anything to use Up ‘n go?

No, you’ll only pay Up ‘n go for our services and you don’t have to pay your POS provider additional fees.

How do servers know when the check is paid with Up ‘n go ?

Servers have four ways of knowing when a check is paid: (1) A receipt will automatically print at the terminal, (2) the payment will display when viewing the terminal, both when viewing the check and when looking at table status on your seat map, (3) a pop-up notification will appear when servers key back into the terminal, and (4) a green checkmark and confirmation code will display on the guest’s phone. You can also see payments in your Up ‘n go account and via any custom integrations that we may have in-place for you.

Where will I receive payments from Up ‘n go transactions?

You’ll receive payments from your existing processor in your existing credit card processing batches and deposits.

How do I process refunds on Up ‘n go?

Depending on your configuration, you can process refunds directly in your POS or by logging into your account on Up ‘n go.

Do you get walkouts with Up ‘n go’s pay at the table solution?

Walkouts are rare on Up ‘n go. The vast majority of guests paying by phone are well-intentioned and pay their checks in full. Additionally, we believe it’s the server’s role to monitor tables and make sure guests pay before leaving, the same as if you only accept cash or credit card.

Am I protected from chargebacks with Up ‘n go?

Chargebacks on Up ‘n go are much less frequent than when servers collect payment. This is for a number of reasons, but one reason are fraud controls that we have built into our payment process.

Can guests pay with my restaurant gift cards using Up ‘n go?

Yes, Up ‘n go is integrated with multiple gift card networks allowing your guests to pay on Up ‘n go using your gift cards. Visit our Integrations section to learn more.

Are QR code payments considered card-not-present (CNP) transactions?

The credit card industry standards define a card present transaction as one that is either swiped, dipped, or tapped (via NFC). Therefore, QR code and web-based payments are always considered card not present transactions. We believe the value your restaurant and guests get from using Up ‘n go far outweighs the small additional expense of card present transactions, which are a cost of doing business.

How does QR code pay at the table compare to EMV (chip readers)?

When guests pay with Apple Pay, Google Pay, Venmo, or credit card using 3D Secure, restaurants are exempt from the fraud liability shift just like with chip card readers.

What is 3D Secure?

3D Secure is an advanced technology that can be used to verify cardholder identity when accepting credit card payments contactlessly over the web.

For pay at the table, do I have to use Up ‘n go as my processor?

No, you can keep using your existing processor with Up ‘n go. We don’t require you to switch to us or any other party for processing.

Does Up ‘n go use Omnivore or other middleware?

No, Up ‘n go doesn’t use Omnivore or any other middleware. We connect directly to NCR, Micros, Lavu, and Toast POS APIs. There is no Up ‘n go software that needs to be installed onto your system. We don’t believe integrations should put further strain on your system’s CPU, memory, or storage.

Do I need Aloha Connect to use Up ‘n go?

No, Up ‘n go uses Cloud Connect, not Aloha Connect. Aloha Connect is being phased out by NCR.

Does Up ‘n go install anything on my system?

No, Up ‘n go does not install any software on your POS. We interface directly with your POS APIs, which is a lighter-weight and more powerful method of integrating with your POS. Our belief is that you don’t need more software installed on your POS to slow it down.

Do I need any new hardware to make Up ‘n go pay at table work?

No, Up ‘n go does not require any additional hardware beyond your existing POS.

Is there a term commitment for Up ‘n go?

There is no long-term commitment to use Up ‘n go in your restaurant. We only request 60-day notice prior to canceling.

Does Up ‘n go provide technical support?

Yes, we have a full-time support team. You can open a ticket anytime by emailing: [email protected]

Who are some competitors?

QR code-based pay at the table competitors include NCR Mobile Pay, who is also a partner; Rooam, and Ready to Pay. Order at the table competitors include Bbot and OneDine. Tabletop kiosk competitors include Presto and Ziosk. Other competitors include Shift4 SkyTab, CardFree, and TableSafe Rail from Mad Mobile. Of course, we love Up ‘n go the most 🙂

Can I accept QR code contactless payments without a POS?

Yes, Up ‘n go offers a stand-alone solution that lets a business collect contactless payments using QR codes.

Are you PCI Certified?

Yes, Up ‘n go is a PCI Certified Level 1 processor. This means that we follow guidelines set by the PCI Security Standards Council and are regularly audited by a certified, third-party qualified security assessor (QSA).

Can I buy stock in Up ‘n go?

Up ‘n go is a privately held company. If you’re a qualified institutional or private investor, you can contact us to learn about any potential funding rounds.