FAQS

Contactless Payments

How long does it take to get installed?

Up 'n go Pay at the table can typically be activated within 7 - 10 days of signing up.

Can guests split the check?

Yes! Up 'n go offers the most advanced check splitting of any pay at the table solution. Guests can split the check by item, by fraction, or by dollar amount. Additionally, guests are updated in real-time as other guests make payments. to make sure everything on the check is properly split and paid.

Can guests use Apple Pay and other digital wallets?

Yes, Up 'n go lets guests pay with Apple Pay, Google Pay, Venmo, PayPal, your branded gift card, or credit card.

How much does it cost?

Contact us or request a demo to learn more about pricing.

Do restaurants have to pay a transaction fee?

No, Up 'n go doesn't charge restaurants a transaction fee.

Will I have to pay NCR or Oracle anything?

No, you'll only pay Up 'n go for our services.

How do servers know when the check is paid?

Servers have four ways of knowing when a check is paid: (1) A receipt will automatically print at the terminal, (2) the payment will display when viewinin the terminal, both when viewing the check and when looking at table status on your seat map, (3) a pop-up notification will appear when servers key back into the terminal, and (4) a green checkmark and confirmation code will display on the guest's phone. You can also see payments in your Up 'n go account and via any custom integrations that we may have in-place for you.

Where will I receive payments?

You'll receive payments from your existing processor in your existing credit card processing batches and deposits.

How do I process refunds?

Depending on your configuration, you can process refunds directly in your POS or by logging into your account on Up 'n go.

Do you get walkouts?

Walkouts are rare on Up 'n go. The vast majority of guests paying by phone are well-intentioned and pay their checks in full. Additionally, we believe it's the server's role to monitor tables and make sure guests pay before leaving, the same as if you only accept cash or credit card.

Am I protected from chargebacks?

Chargebacks on Up 'n go are much less freequent than when servers collect payment. This is for a number of reasons, but one reason are fraud controls that we have built into our payment process.

Can guests pay with my gift cards?

Yes, Up 'n go is integrated with multiple gift card networks allowing yor guests to pay on Up 'n go using your gift cards. Visit our Integrations section to learn more.

Are these card not present transactions?

The credit card industry standards define a card present transaction as one that is either swipped, dipped, or tapped (via NFC). Therefore, QR code and web-based payments are always considered card not present transactions. We believe the value your restaurant and guests get from using Up 'n go far outweighs the small additional expense of card present transactions, which are a cost of doing business.

How does this compare to EMV (chip readers)?

When guests pay with Apple Pay, Google Pay, Venmo, or credit card using 3D Secure, restaurants are exempt from the fraud liability shift just like with chip card readers.

Do I have to use Up 'n go as my processor?

No, you can keep using your existing processor with Up 'n go. We don't require you to switch to us or any other party for processing.

Which POS systems does this work for?

Up 'n go works with NCR Aloha (both Table Service and Quick Service) and Micros 3700 and Micros Simphony.

Does Up 'n go use Omnivore?

No, Up 'n go doesn't use Omnivore or any other middleware. We connect directly to NCR and Micros APIs. There is no Up 'n go software that needs to be installed onto your system. We don't believe integrations should put further strain on your system's CPU, memory, or storage.

Do I need Aloha Connect?

No, Up 'n go uses Cloud Connect, not Aloha Connect. Up 'n go does not directly require iber.

Do you install anything on my system?

No, Up 'n go does not install any software on your POS. We interface directly with your POS APIs, which is a lighter-weight and more powerful method of integrating with your POS. Our belief is that you don't need more software installed on your POS to slow it down.

Do I need any new hardware to make this work?

No, Up 'n go does not require any additional hardware beyond your existing POS.

Is there a term commitment?

There is no long-term commitment. We only request 60-day notice prior to canceling.

Do you provide technical support?

Yes, we have a full-time support team. You can open a ticket anytime by emailing: support@upngopay.com

Are you certified with Aloha and Micros?

Yes, Up 'n go is an official integration partner with NCR for our Aloha integration and Oracle for our Micros integration.

Who are some of your competitors?

QR code-based pay at the table competitors include NCR Mobile Pay, who is also a partner; Rooam, and Ready to Pay. Order at the table competitors include Bbot and OneDine. Tabletop kiosk competitors include Presto and Ziosk. Other competitors include Shift4 SkyTab, CardFree, and TableSafe Rail from Mad Mobile. Of course, we love Up 'n go the most 🙂

Are you PCI Certified?

Yes, Up 'n go is a PCI Certified Level 1 processor. This means that we follow guidelines set by the PCI Security Standards Council and are regulary audited by a certified, third-party qualified security assessor (QSA).

Still have questions?

We’re here and ready to help. Reach out with any questions or comments.