When a restaurant guest looks up a specific check on Up 'n go, they will see the restaurant’s pricing for that check. Up 'n go collects mobile payments on behalf of restaurants.
Payments collected from guests on behalf of restaurants fall into one of two categories, which we call Traditional Payments and Advanced Payments.
Traditional payments are made when a restaurant guest provides their credit card number directly via an Up 'n go page to pay a restaurant check. In these cases, the customer’s credit card number, expiration date, and their zip code are encrypted and passed directly to the restaurant’s credit card processing system.
These payments are processed by the restaurant’s credit card processor exactly as if the credit card information was given directly to the restaurant. Up 'n go does not retain these credit card numbers.
Advanced payments are made when a restaurant guest provides payment via a tokenized payment service such as Apple Pay, Google Pay, Venmo, or PayPal. In these cases, the guest verifies their identity, often via the use of biometrics and/or one or more passwords with the tokenized payment service, and then that service provides us with a token that we sent to a processor to receive payment.
Once Up 'n go receives payment, we subsequently issue payment directly to the restaurant using a proprietary channel that persists between Up 'n go and the restaurant. This channel exposes none of the guest’s payment information to the restaurant – That’s to say that neither a guest’s credit card number, or even a token that represents it, is ever shared with the restaurant.
Refund and Cancellation Policy
Refunds and cancellations are made at the discretion of the restaurant whose check the guest paid via Up 'n go. If a restaurant guest paid via Up 'n go and wants to request a refund or cancellation, they must contact the restaurant directly to request the refund or cancellation.
Restaurants have the sole authority to issue refunds and cancellations for payments made via Up 'n go.
Refunds of Traditional Payments
If a Traditional Payment was collected from the guest, then the restaurant can process a refund or cancellation for the guest using the restaurant’s point of sale system and no intervention is required from Up 'n go.
Since only the restaurant and its payment systems retain payment information from a Traditional Payment and not Up 'n go, only the restaurant has the capability to issue a refund or cancelation to the guest for this type of transaction.
Refunds of Advanced Payments
If an Advanced Payment was collected from a guest, then the guest must still request the refund or cancellation from the restaurant. The restaurant will subsequently identify the transaction that needs be refunded or canceled, relay that information to Up 'n go, and then Up 'n go will facilitate the refund to the guest.
No Refund or Cancellation Fees
Up 'n go does not impose fees upon restaurant guests when a refund or cancellation of any payment type is processed.
When you make a payment via Up 'n go, you are authorizing Up 'n go and/or its restaurant partner to charge your card or other payment source for any amount up to the full amount of the check plus a reasonable tip at the discretion of the restaurant and/or Up 'n go. In other words, if you make a payment of $50 on a check totaling $5 thus leaving a $5 balance, by using our service, you give Up 'n go and/or the restaurant the authorization to charge your payment source (subsequently authorize and settle) for the remaining $5 plus any applicable tip.
When you make a payment via Up 'n go, you are authorizing Up 'n go and/or its restaurant partner to charge your card or other payment source for any amount up to the full amount of the check, which may also mean that we may charge you (settle with your payment method) for a lesser amount than the amount you authorized.
Upngo, Inc. agrees to comply with the applicable Payment Card Industry Data Security Standard (“PCI DSS”). Upngo, Inc. acknowledges that it is responsible for the security of cardholder data it possesses or otherwise stores, processes or transmits on behalf of the Merchant, or to the extent that Upngo, Inc. could impact the security of the cardholder data environment, as described in the Upngo, Inc. / Merchant PCI Responsibility Matrix.