833.260.6060

Success Stories

Tupelo Honey

Background

Tupelo Honey wanted to provide a seamless and unobtrusive pay-at-table service to enhance the guest experience without distracting from the service and food-oriented experience. Up 'n go gave customers an alternative way to pay and provided Tupelo Honey with a way to connect with customers and collect guest insights. They elected to impose a small guest fee on each Up 'n go transaction, which more than pays for their Up 'n go service.

Tupelo Honey’s Up ’n go Performance 

  • 5
     min

    Faster table turns

  • 10
    %

    Increased capacity

  • $
    100
    K

    Hours saved
    per year

Objective

Tupelo Honey wanted to provide a seamless and unobtrusive pay-at-table service to enhance the guest experience without distracting from the service and food-oriented experience. Up 'n go gave customers an alternative way to pay and provided Tupelo Honey with a way to connect with customers and collect guest insights. They elected to impose a small guest fee on each Up 'n go transaction, which more than pays for their Up 'n go service.

Products

QR code
pay at table

Event Deposit Collection

Guest Convenience Fee

“We use Up 'n go as a benchmark and baseline for other technologies.”

 “Up 'n go works for Tupelo because the platform pays for itself.”

“Up 'n go is the way we connect with clients.”

Robyn Kesler, Vice President of Information Technology

Results with Up ‘n go

  1. CUSTOMER CONNECTION AND INSIGHTS

    Feedback from Up 'n go users enhances customer connection by providing real-time insights to managers about the customer experience, enabling personalized interactions that build stronger relationships. With analytics and data-driven tools, clients gain a deeper understanding of customer needs, driving engagement and loyalty.

  2. GUEST USAGE FEE

    An optional small guest fee to users for each Up 'n go transaction shifts the service cost burden from the restaurant to the customer. This small fee more than covers the cost of the Up 'n go service.

  3. PAY AND TABLE WITH APPLE AND GOOGLE PAY CAPABILITY

    Guests can now enjoy a seamless checkout experience by using Apple Pay and Google Pay, allowing for faster payments and a secure alternative to traditional methods. With Up 'n go technology, restaurants can offer contactless payments directly through our platform, eliminating the need for additional hardware or service contracts and enhancing customer convenience.

Quotes from Tupelo Honey

Robyn Kesler, Vice president of Information Technology  

“We use Up 'n go as a benchmark and baseline for other technologies. Up 'n go is very easy to use and implement, fits into our tech stack, flows through our EDC stack so that no reconciliation or other work is necessary, and doesn’t charge outrageous fees. We need technology to supplement the business but it shouldn’t be the focus and focal point of the dining experience.”

Up 'n go works for Tupelo because the platform pays for itself. We use a $0.25 charge to the customer, which covers the cost of running the service, and the fee is low enough that complaints are virtually non-existent.”

“We are service-oriented with the customer experience embedded in interactions with our hosts. Up 'n go is the way we connect with clients because we don’t do services or loyalty programs. Although we never mandate or demand the use of Up ’n go, it’s great because comments go directly to the general managers, and this gives us insight into our customers' experience.”

“You guys are really great about when we recommend or suggest something."